Medtronic process for faulty insulin pump replacement
Like anything, sometimes a pump can develop a fault or breakdown, if you have a Medtronic Veo or 640G don’t despair, they have great customer service and will normally get a pump out to you very quickly. This is their replacement process:
Process of Medtronic pump replacement:
- If you call within normal working hours (9am to 5pm), your replacement pump will be delivered within 6 hours, unless requested otherwise
- If you call after 5pm, their United States product specialist team will take the call. The U.K team will then send a same day replacement when the request is picked up by the UK office the following morning.
- If you call at the weekend between 09:00-13:00, a UK member of staff who is covering the weekend shift will send out a same day replacement within 6 hours. If it is later than 13:00, this will be picked up the following morning, again sent on a same day
- The courier will collect your faulty pump at the same time as delivering your replacement pump.
*** Please ensure you make note of your pump settings before the exchange.
Don’t use the contact form online to report a breakdown or fault – Call the 24hr technical helpline immediately for Emergency pump assistance:
01923 205167
